Customer Care
Frequently Asked
Are all pieces authentic?
Yes. Every item is inspected in-house against brand-specific construction and hardware markers before listing. Anything that cannot be verified is not sold.
What condition are the pieces in?
Each listing carries a condition grade and honest notes. Pre-loved pieces show varying degrees of wear, and we photograph it rather than hide it.
Do you restock sold items?
Almost never. Our stock is one-of-a-kind, so when a piece sells it is usually gone for good. Add pieces to your wishlist early.
How does the UNLOCK20 code work?
Enter UNLOCK20 in the discount field in your bag to take 20% off your order. It applies to the subtotal before shipping.
Can I return a piece?
Yes, within 14 days of delivery if unworn and with tags attached. See our returns page for the full policy.
Do you ship internationally?
Contact us before ordering and we will quote shipping to your country.
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